A digital Covid-certificate is required to access indoor areas of restaurants, including hotel restaurants /bars. This also applies to our hotel breakfast room and bar.

For those who do not have a digital certificate, we offer room service at an extra charge for breakfast.

If you do not have a Swiss or European digital Covid Certificate, you can apply for a Swiss Certificate through the following website:

Given the current situation, it is important for us to give you the opportunity to consume smaller cold dishes such as “Walliserteller” or cheese platter

directly in our hotel (bar or room).

A certificate is also necessary to access the gym, which is only open at the times stated on the Website.

to the hotel Phoenix

Laurence and Denis welcome you

Hotel Phoenix, which opened in July 2009, combines the simple robustness of traditional Alpine wooden interiors with glass and modern design features made of locally sourced wood and stone, creating a warm and comfortable atmosphere within the property's contemporary aesthetic.

The Phoenix's offering includes 27 beautifully appointed guest rooms, an inviting lounge/bar area with fireplace and free Wi-Fi access, and a spacious glass-walled breakfast room, flooded with natural light and opening onto the adjoining terrace. A delicious buffet is available every morning in the breakfast area.

Located in the quiet Wiesti quarter of Zermatt, the Phoenix is within easy walking distance of the train station and Bahnhofstrasse, the village's main shopping and dining thoroughfare. Bus service to the Matterhorn Glacier Paradise and Sunnegga-Rothorn Paradise lift stations, as well as to other points in the village, is only 1 to 2-minutes on foot from the hotel.

About your host

Since June 2016 Laurence Zavagno & Denis Matray welcome you at the Phoenix. Laurence and Denis have been working and living in Zermatt for more than 24 years. During that time they were able to improve their experience in established hotels and restaurants.

They took over the hotel Phoenix on 1 June 2016 as tenants, and since then they charm the guests with lot of passion and hospitality.

See you soon at the hotel Phoenix - Laurence & Denis

Makes you feel at home

Design with heart

The hotel has local and regional design elements, which assists your well-being.

Breakfast included

We offer a rich and fresh buffet breakfast with warm and cold food/dishes. The best reason to get up early and enjoy the delicacies. If you prefer to sleep in, we offer our breakfast until 10.00 am


Would you like to relax after a full day of skiing or hiking? We provide massages in our hotel by trained staff.

Environmentally friendly

Our environment is very important to us. By using geothermal heat for hot water and heating, we are contributing our part to minimise our environmental impact. We do not use any harmful fossil fuels.

Baby cots

On request, we can provide a baby bed or extra bed (in a triple room) for your children. Please note that this is not possible in all our rooms due to the space available, and a prior contact with our reception is necessary. Thank you very much.


Our reception is open from 8 am to 9.00 pm. Our multilingual staff will be glad to assist you in any way. Check-in is from 3.00 pm, and check out is at latest 11.00 am

Shower facilities

We offer you the possibility to take a shower after check-out.


In winter, we can also organize for you, between 8 am and 6 pm, the transfer from the train station Zermatt to the hotel at CHF 5.—per person per way.

Free wireless internet

Take advantage of our complimentary hotel Wi-Fi available throughout the hotel. We can provide plug adapters at the reception for your electronic devices.

La table d'hôtes

Enjoy culinary moments in our hotel. As a former student of Paul Bocuse, your host Denis Matray conjures up poems of culinary delights. From time to time we are organizing gourmet dinners, for a minimum number of 10 guests and on reservation. Would you like to celebrate with us? Do not hesitate to contact us. We look forward to welcoming you at our "table".

Bar and lounge

Relax in front of the fireplace, and unwind in the warm and peaceful atmosphere. Use the time-out for a few homemade gourmet snacks, small appetizers or read your favourite book. Take your well-earned break in our bar.

Laundry service

We launder and iron your clothing (fees apply)

Ski room

You can leave your equipment in our easily accessible ski room. We provide ski boot heaters, so you will have warm and dry boots in the morning. We also offer all skiers and snowboarders an expert tuning service to ensure you get the most from your equipment and have a great time on the slopes. (fees apply)

We love dogs

Your four-legged friends are welcome in our hotel. (fees apply)

Lunch box

Would you like to enjoy Zermatt and have lunch outdoors? Just ask for our lunch boxes. They are also suitable for a long journey home (fees apply). Please advise us 24 hours in advance.

Book your room

Best price guarantee

Use the possibility to book directly at the hotel. That’s the only way to guarantee that you receive the lowest rate for your next stay. It also helps with a sustainable development of our hotel and the services we provide. Thank you

You have a special wish or an inquiry? No problem

You are welcome to call us at+41 27 968 18 19 or send us an email to

We are looking forward to hearing from you. The hotel Phoenix team

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Top Bewertungen Hotel Zermatt

Der Schutz Ihrer Gesundheit ist unsere oberste Priorität! Im Hotel Phoenix gilt eine generelle 2G-Regel für alle Personen. Wir freuen uns darauf, Sie mit einem Schweizer/Europäisches Zertifikat zu Ihrer Impfung oder Genesung zu einem erholsamen Aufenthalt bei uns zu begrüssen.

Für diejenigen, die auf Ihre 2G-Zertifikat warten, bieten wir ein Kontinental-Frühstück (Brötchen/Gipfeli, Butter, Konfitüre und Kaffee/Tee) im Zimmer gegen einen Aufpreis von 
SFr. 10,00 pro Person pro Tag.

Wenn Sie kein schweizerisches oder europäisches digitales Covid-Zertifikat besitzen, können Sie ein Schweizer Zertifikat über die folgende Website beantragen:

A valid Covid-19 certificate proving either a vaccinated or recovered state must be provided by all guests staying at the Hotel Phoenix. We look forward to welcoming you with a Swiss/European certificate of vaccination or recovery for a relaxing stay with us at Zermatt.

For those that are waiting for their 2G-certificate (only vaccinated or recovered), we offer a continental breakfast (bread rolls/croissants, butter, jam, and coffee/tea) in the room for an additional charge of SFr. 10.00 per person per day.

If you do not have a Swiss or European digital Covid-19 Certificate, you can apply for a Swiss Certificate through the following website:


Un certificat Covid-19 valide prouvant un état vacciné ou de guérison doit être fourni par tous les clients séjournant à l'hôtel Phoenix. Nous nous réjouissons de vous accueillir avec un certificat suisse/européen de vaccination ou de récupération pour un séjour de détente chez nous à Zermatt.

Pour ceux qui attendent leur certificat 2G, nous proposons un petit déjeuner continental (petits pains/croissants, beurre, confiture et café/thé) en chambre pour un supplément de CHF 10.00 par personne et par jour.

Si vous ne possédez pas de certificat Covid numérique suisse ou européen, vous pouvez demander un certificat suisse par le Website suivant :