Arrival and FAQ

How do I get to the hotel?

The hotel is at a 10 minutes walking distance from the train station and 2 minutes walking from the Sunnegga Express. Alternatively, you can catch an electric taxi at the train station. The rate for 2 people is CHF 17.— per way. In winter, we can also organize for you, between 8 am and 6 pm, the transfer from the train station to the hotel at CHF 5.—per person per way.

How are the rooms equipped? What are the differences between the different categories?

All rooms dispose of the same facilities: bath/shower with toilet, 81 cm (31 inches) flat screen TV, satellite radio and TV channels, telephone, room safe and hair dryer. The categories’ differences are based on features such as: surface area, orientation, volume, bathtub or shower, storey, Matterhorn view. The room sizes vary between 21 m2 and 31 m2.

When can I check in? When do I have to leave the room?

Check-in to our rooms is at latest at 3 pm. If you are arriving before 3 pm, you can store your luggage at the hotel. Our reception is occupied until 10 pm. Should you arrive after 8 pm, we kindly ask you to inform our reception. If you arrive after 10 pm it is necessary that you contact us beforehand, in order to give you all necessary information about how to enter the hotel and your room. We ask you to check out by 11 am on your departure day. You are welcome to store the luggage at the hotel, until you are leaving Zermatt. Our reception desk is open from 8 am to 10 pm; therefore if you have to leave before 8am please notify the reception and settle your room bill in the evening before your departure.

Do you offer gluten-free or lactose-free products?

We can organize gluten free bread and lactose free products but we do not have them readily available. Please contact us prior to your arrival so we can discuss your needs with you.

It is an 8 to 10-minute walk from the train station Zermatt to the hotel. We can also organize for you, between 8 am and 6 pm, the transfer from the train station to the hotel at SFr. 5.—per person per way.

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You have a special wish or an inquiry? No problem!

You are welcome to call us at+41 27 968 18 19 or send us an email to

We are looking forward to hearing from you. The hotel Phoenix team.